CUSTOMER SERVICE POLICY
Customer Support
Hello! A very warm welcome to our support space.
Here at The Toy Star, our mission is to spread smiles and ensure your shopping experience is just as fun and safe as playtime itself. We know that when it comes to bringing joy to children (and adults too!), the excitement for a new package is very real. That’s why we’re here to help with any questions you may have!
How does our shipping work?
To guarantee the most innovative, creative, and cost-effective toys on the market, we partner with hand-picked domestic and international suppliers.
Delivery Time: Because products are shipped directly from our partners to your home, the estimated delivery time ranges from 8 to 18 business days after payment confirmation.
Tracking Code: You will receive your tracking code via the email provided at checkout once the order has shipped. This way, you can follow every step of your toy's journey right to your doorstep!
Privacy and Security
Welcome to The Toy Star! The privacy and security of our customers — and the protection of the data of the families who trust our work — are our absolute priorities.
To ensure you can shop with complete peace of mind, we have detailed below how we handle your information and the security guarantees we offer on our website.
1. What data do we collect and why?
To process your orders and ensure the toys arrive safely at your home, we need to collect some essential information:
Registration Data: Full name, email address, phone number, and delivery address.
Browsing Data: Cookies and IP information to improve your experience on our website, recommend the right products, and prevent fraud.
Important: We do not store your payment details (such as credit card numbers). The entire checkout process is handled securely by specialized payment processors.
Payment Methods
- Credit/Debit Cards